How long does my Free Edition last?
How long does my Free Edition last?
Your Free Edition lasts up to 28 days from the date you sign up. At the earlier of 28 days or when you exhaust all of your free credits, you will be asked if you would like to purchase a paid Edition. If you do not purchase a paid Edition, your account will be closed, and your data will be deleted, subject to our normal deletion process.
When does my billing cycle start?
When does my billing cycle start?
For paid Editions, your billing cycle starts on the day you sign up, and ends 30 days after.
When does usage reset/credits expire?
When does usage reset/credits expire?
Your usage, measured in credits, resets weekly. Unused usage (credits) does NOT roll over into the following week, billing cycle, or upon renewal.
When do credits reset?
When do credits reset?
Your credits reset at the start of each week.
Will I be notified when I'm out of credits?
Will I be notified when I'm out of credits?
Yes; you will be notified when your weekly allotment of credits has expired in the application.
How do I upgrade to an Edition with more credits?
How do I upgrade to an Edition with more credits?
You can upgrade your plan on the plan subscription page in the app. This upgrade is effective immediately, and we restart your billing cycle to the date of your upgrade. Upgrades from Individual to Team will not be possible until Phase 2.
What happens when I run out of credits?
What happens when I run out of credits?
You will not be able to use the credit related services (Whisper mode, Voice, etc) until the end of the week when your credits refresh; users always have access to chat and basic transcription regardless. If you run out of credits while using Whisper on a live call, you will be allowed to complete the call but will not be able to use Whisper on the next call. You can upgrade to an Edition with more credits at any time.
Will I be notified when my credits reset?
Will I be notified when my credits reset?
Yes; you will be notified in the app when your credits reset.
Can I decrease my credits?
Can I decrease my credits?
Not currently. In a future version of Hero, you will be able to downgrade from the Team to Individual Edition at any time.This change will be effective at the end of your current billing cycle.
What payment methods can I use?
What payment methods can I use?
You can pay via credit card, ACH direct debit, or Wallet.
When will I be charged?
When will I be charged?
Vivun charges you at the start of each billing cycle, or when you change Editions.
Will I get an invoice for my payments?
Will I get an invoice for my payments?
Yes; you will be emailed an invoice each time a payment is made.
Where can I go to see how many credits I have left?
Where can I go to see how many credits I have left?
You can see your credit usage and billing history on the plan subscription page in the app.
Can I cancel?
Can I cancel?
Yes; you can cancel in the app at any time. Cancellations are effective at the end of your current billing cycle.
Have more questions? Contact us at [email protected].